I think I may have a gaming addiction — where can I get help?

First, contact robet via live chat — our team will help you set up self-exclusion and take the next steps. You can also email us at support@robet.mom. For mental health support in Bangladesh, please reach out to a local healthcare provider.

Safe & Responsible Gaming

Your safety is our priority

robet believes gaming is for enjoyment — not stress. Our responsible gaming tools help you stay within your limits and play safely.

For players aged 21 and above only

Responsible Gaming

What is responsible gaming and why does it matter?

Online gaming is a great form of entertainment — but it stays that way only when you play mindfully and within your limits. At robet, we want every player to stay safe, healthy, and happy. That is why we provide multiple protection tools and resources to help you keep gaming under your own control.

Remember: never use betting or gaming as a source of income. In every session, spend only what you can afford to lose. robet always stands for responsible gaming.

Our protection tools

Deposit Limit

Set a limit on how much you deposit each day, week, or month. Once set, the limit takes effect immediately, and a waiting period applies before any increase can be made.

Time-Out

Need a short break? Temporarily pause your account for anywhere between 24 hours and 6 weeks. During a time-out you cannot log in or place bets — giving you space to make clear decisions.

Self-Exclusion

If you feel gaming is getting out of control, choose self-exclusion. This closes your account for an extended period, and you should not attempt to open a new account during that time.

Session Time Limit

Decide in advance how long each gaming session will be. When the set time is reached, the system will notify you and give you the option to end the session — helping you avoid spending excessive time gaming.

View Betting History

You can view your complete betting and transaction history at any time. Analyse your own habits and make informed decisions when needed — transparency is the foundation of responsible play.

Support & Advice

If you have any concerns about gaming, our 24/7 live chat support team is ready to help you in Bengali. Seeking professional support is not a weakness — it takes courage.

Signs of problematic gaming

Watch out for the signs below — they indicate that gaming has moved beyond simple entertainment. If you notice these signs in yourself or someone close to you, seek help right away.

If you recognise even one of these signs in yourself, contact robet's live chat now or use self-exclusion.

You are spending more than your budget and playing more to cover that shortfall.

You keep trying to win back lost money — known as "chasing losses".

Your attention to family, friends, or work has decreased and you are spending more time gaming.

You have tried to stop gaming but keep failing.

You are lying about or hiding your gaming, or borrowing money to play.

You feel restless, irritable, or anxious when you are not gaming.

How to use the protection tools

Log in

Responsible Gaming section

Click on the "Responsible Gaming" menu.

Choose a tool

Select whichever you need — deposit limit, session limit, time-out, or self-exclusion.

Confirm

Save the setting — it takes effect immediately. The support team is available if you need help.

Important: Do not attempt to create a new account while self-exclusion is active. This violates responsible gaming policy and works against your own protection.

21+ Age Verification

robet is for players aged 21 and above only. We verify age during account registration and may request additional identification if necessary.

Avoid any situation where someone you know — especially a minor — could access your account. Do not share your password after creating an account, and do not leave your device unattended while logged in.

If there are minors in your home, use parental control software on your devices to block access to online gaming sites.

Identity Verification

Age is confirmed via national ID card or passport.

Secure Password

Use a strong password — do not share it with anyone.

Parental Controls

Restrict children's access to your devices.

Log Out

Always log out of your account when you are done playing.

Tips for healthy gaming

Set a budget before you play and stick to that limit — do not overspend under any circumstances.
See gaming as a form of entertainment, not a way to earn money.
Take regular breaks — playing for long stretches without a break can cause mental fatigue.
Avoid playing when you are angry, frustrated, or under mental stress.

Do not place bigger bets to win back lost money — this is "chasing losses" and is harmful.
Never play with borrowed money or money set aside to pay bills.
Do not cut down time with family or friends to spend more time gaming.
Do not make betting decisions while under the influence of alcohol or any other substance.

Need help? We're here

If gaming seems to be having a negative impact on your life, do not face it alone — reach out for help. robet's support team is available 24 hours a day, 7 days a week, and you can speak with them in Bengali.

Our support team will help you set a deposit limit, take a time-out, or complete the self-exclusion process — without asking questions, and in complete confidence.

Remember: asking for help is a sign of strength, not weakness. Your well-being matters most to us.

Contact Support

Live Chat
24/7 in Bengali and English

Email Support
[email protected]

Service Hours
Always available (24/7)

21+ For adults only. Play responsibly.

Enjoy safely — welcome to robet

Enjoy cricket betting, slots, and live casino within responsible limits. Browse our sections below.

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Frequently Asked Questions

After logging into your robet account, go to Account Settings and find the "Responsible Gaming" section. There you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing a limit is subject to a waiting period. Contact us via live chat if you need assistance.

A time-out is a temporary break — from 24 hours up to a few weeks. Once the period ends, you can play again as normal. Self-exclusion is a longer-term measure that closes your account for an extended period — it is suitable for those who want a complete break from gaming.

robet strictly follows a 21+ policy. Anyone under 21 cannot create or use an account. Age is verified during the identity verification process. If an underage person is using your account, please contact us.

First, contact robet via live chat — our team will help you set up self-exclusion and take the next steps. You can also email us at [email protected]. For mental health support in Bangladesh, please reach out to a local healthcare provider.

Attempting to open a new account during a self-exclusion period goes against responsible gaming policy and should not be done. Once your self-exclusion period ends, contact us and our team will guide you through the process and complete the necessary checks.

Some games offer a demo or free-play mode where you can understand the rules without using real money. It is a good way to get familiar with a game. Keep in mind, though, that demo mode does not fully replicate the real experience.