robet's Privacy Policy — Your Information Is Our Responsibility

This Privacy Policy applies to all registered users and visitors of the robet platform. robet is an online gaming platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure.

By agreeing to the terms set out in this policy, you may create an account on robet and use our services. Using our services means you have read, understood, and consented to the terms of this Privacy Policy.

If you disagree with any part of this policy, you are requested not to use our services. We may update this policy from time to time, and users will be properly notified of any significant changes.

2.1 Personally Identifiable Information

When you register on robet or use our services, we may collect the following information:

• Full name (in both Bengali and English formats)
• Date of birth — for age verification (only individuals aged 21 or above may register)
• Email address
• Mobile number
• National ID card or passport number (when identity verification is required)
• Address details (division, district, upazila)

2.2 Financial Information

To complete transactions and manage deposit and withdrawal processes, we collect the following financial information:

• Mobile banking account details — bKash, Nagad, Rocket, Upay
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

Important: We do not store any complete payment card numbers or PINs. Financial information is secured using SSL encryption technology.

2.3 Automatically Collected Information

When you visit our platform, certain information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Page visit logs and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity records — bets, results, rewards

robet uses your collected information for the following purposes:

Account management and identity verification

This information is used to verify your identity, create and maintain your account, and confirm age (ensuring 21+ years of age).

Service delivery and improvement

Information is analyzed to improve the quality of our gaming platform, add new features, and enrich the user experience.

Processing financial transactions

Information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to resolve any financial disputes.

Security and fraud prevention

Your information is used to detect and prevent unauthorized access, fraudulent activity, and suspicious transactions.

Customer support

Our support team, available 24/7 via live chat and email ([email protected]), may use your information to assist you.

Responsible Gaming

We monitor your gaming behavior to ensure compliance with responsible gaming guidelines and to provide assistance when needed.

4.1 Security Measures

robet adopts industry-standard technical and organizational measures to keep your personal information secure:

• SSL (Secure Socket Layer) encryption — for all data transfers
• Encrypted database storage
• Strict access controls — only authorized personnel can access information
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

4.2 Data Retention Period

Your personal information is retained for as long as your account is active or as needed to provide services. Some information may be retained for a defined period after account closure to meet legal obligations, resolve disputes, and enforce agreements.

Financial transaction records are required by applicable law to be retained for a specified period.

4.3 User Responsibilities

To ensure the security of your account, you must follow these guidelines:

• Use a strong and unique password
• Do not share your login details with anyone
• Log out of your account after use, especially on shared devices
• If you notice any suspicious activity, inform our support team immediately

robet never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

Payment processors

With bKash, Nagad, Rocket, Upay, and associated banking partners — only the information necessary to complete transactions is shared.

Technology and service providers

With trusted technology partners for platform operations, who work under strict confidentiality agreements and cannot use the information for other purposes.

Legal obligations

Information may be disclosed when required by applicable law, court order, or a legitimate request from a government authority.

Fraud prevention

Information may be shared with the appropriate authorities when needed to investigate money laundering, fraud, or other illegal activity.

6.1 What Cookies Are and How They Are Used

Cookies are small text files stored in your browser. robet uses the following types of cookies:

• Essential cookies: To keep login sessions active and ensure security — the platform will not function without these
• Functional cookies: To remember your preferences and settings
• Analytical cookies: To analyze site usage and make improvements

6.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may prevent some key features of the robet platform from working properly. Instructions for changing cookie settings can be found in your browser's help section.

As a user of the robet platform, you have the following rights:

Right to access information

You may request to view what information we have collected about you.

Right to correct information

If there are any errors or inaccuracies in your personal information, you may apply for a correction.

Right to request deletion

In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be retained for a specific period due to legal obligations.

Right to object to processing

You may object to the use of your information for marketing communications and request that such communications be stopped.

How to exercise your rights

To exercise any of the above rights, contact our support team via live chat or by email at [email protected]. We will process your request after appropriate verification.

robet strictly provides services only to individuals aged 21 or above. We do not intentionally collect any personal information from minors.

Age verification is in place at the time of registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

Parents and legal guardians are requested to monitor their children's online activities, and to contact us immediately if they suspect an account has been opened on behalf of a minor.

robet may periodically review and update this Privacy Policy. For significant changes, we will notify you in the following ways:

• Posting a notice on the platform
• Sending a message to your registered email address
• Updating the "Last updated" date at the top of the page

If you continue to use our platform after any changes, you will be considered to have agreed to the updated policy. You are therefore advised to review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Available 24/7 — from any page on the platform
• Email: [email protected]

Your request will be processed after proper identity verification. We respect your privacy and are always committed to protecting your information.