❓ Frequently Asked Questions
All answers about robet
From VIP rewards to BPL betting, KYC verification, and deposits — find detailed answers to the most frequently asked questions about robet here.
robet FAQ — answers to all your questions
robet is a secure and transparent online gaming platform built for players in Bangladesh. From opening an account to claiming bonuses, VIP benefits, deposits, and withdrawals — players often have many questions. This FAQ page is here to answer those questions directly and clearly. Browse the sections below to find your question — or read through everything to get a solid understanding of robet.
VIP & Cashback
VIP & Cashback
Every week, a portion of your total bets is returned to your account as cashback. The cashback rate depends on your VIP level. Bronze level gets up to 0.3%, Silver up to 0.5%, and Gold up to 0.8% weekly cashback. At the end of each week, the amount is calculated and added directly to your robet wallet.
Alongside cashback, higher VIP level players can enjoy priority withdrawal processing, special festival offers, and dedicated personal support. Exclusive reload bonuses are occasionally available for Silver and Gold members. The benefits may grow over time, so check the promotions page regularly.
The more you play and maintain regular betting activity, the faster you can move up. From Bronze to Silver and Silver to Gold — your activity is evaluated at each step. Rather than a specific turnover threshold, your overall participation and consistency are what count.
robet has 3 VIP levels in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; and Gold — up to 0.8% weekly cashback. New members typically start their journey at Bronze.
Once you reach Gold level, you will receive up to 0.8% cashback every week. The higher your total bets that week, the greater the cashback amount — it comes directly to your wallet with no separate application needed.
BPL & International Matches
BPL & International Matches
If a match is cancelled or declared a no-result due to rain or any other reason, the related bets are generally voided and the full stake is refunded. However, different rules may apply for specific markets — for example, if the result is determined by the Duckworth-Lewis method, that result stands. Check the terms and conditions for the specific match.
Yes, robet offers live in-play betting. Markets change as the match progresses and you can place bets at any moment. This is available for cricket, football, and other sports. Odds move quickly in live betting, so make decisions carefully.
Decimal odds are straightforward to read. For example, if the odds are 2.50 and you place a ৳100 bet, a win returns ৳100 × 2.50 = ৳250 (which includes your original ৳100 stake). Your net profit would be ৳150. The higher the odds, the greater the risk — but also the greater the potential return.
Yes, robet offers betting on BPL, T20 World Cup, IPL, and various ICC tournament events. For example, in a Bangladesh vs India match you can participate in markets like match winner, top batter, or highest run scorer.
robet offers markets including match result, total runs, time of first wicket, over/under, handicap betting, and many more. For football, markets such as goal scorer, half-time result, and corner count are also available. Bets can be placed both before and during a match.
Identity Verification (KYC)
Identity Verification (KYC)
A KYC verification request typically comes when making a large withdrawal for the first time, or if any unusual activity is detected on the account. In some cases, you may be asked to verify proactively within a set period after registering. Completing it on time keeps the withdrawal process running smoothly.
Yes, this is very important. The name on your robet account must exactly match the name on your bKash, Nagad, or bank account. Any difference in the name can cause verification to fail and withdrawals to be blocked. Make it a habit to provide the correct name at the time of registration.
The KYC process is primarily for security. It confirms that the account is being used by its rightful owner and prevents any third party from withdrawing your funds. It also helps prevent fraudulent activity and underage access. In short, protecting your money is the main goal.
Generally, a National ID card (NID), passport, or driving licence are accepted as valid identity documents. A government letter or utility bill may be requested as proof of address. NID is the most common and widely accepted — having it on hand makes the verification process quick and easy.
In some cases, the withdrawal process may be temporarily on hold until verification is complete. So if you receive a verification request, submit the required information as soon as possible. With the correct documents, the process is usually completed quickly.
Deposits
Deposits
Log in to robet and go to the "Deposit" section. Select Nagad. Send the required amount to the designated number and confirm the deposit request using your Transaction ID (TrxID). The minimum deposit amount is ৳500. The funds will be added to your wallet within a few minutes.
robet currently accepts deposits via 5 popular methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, and other major banks). The minimum deposit amount is ৳500 for all methods.
robet does not charge any additional deposit fee of its own. However, your mobile wallet or bank may deduct their own send money transaction charges — this depends on the respective service's own policy. Keep that charge in mind when deciding the amount to deposit.
First, wait a little — bank transfers can take slightly longer. If more than 30 minutes have passed, contact robet live chat with your transaction ID and a screenshot of the deposit. The support team is active 24/7 and will resolve the issue quickly.
When depositing with bKash, make sure you are sending money to the correct robet number using "Send Money" or the specified method. Using the "Payment" option is not recommended as charges may differ. Collect the transaction ID immediately after the transaction and fill in the deposit form on the site correctly.
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